Frequently Asked Questions & Answers
Use this text to share information about your product or shipping policies.
How quickly will I receive my order?
After you have placed your order, it will usually be processed on the same working day and dispatched as quickly as possible. Collection takes place directly from our company location in Tumeltsham.
With our shipping service provider DHL the delivery time is:
- to Germany approx. 2–3 working days
- to Austria approx. 3–4 working days
The slightly longer delivery time for Austria is due to the fact that the packages are first delivered to a collection point before they are sent on.
What is the difference between the odem souls variants?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can the bracelets get wet?
The odem housing in which the odem chip is installed is waterproof. This means that the effect remains even if your odem gets wet or is worn while swimming.
The wristbands can also get wet. The flex wristband in particular is ideal for water sports or swimming due to its robustness. Both the flex wristband and the bikini wristband can be washed in the washing machine at around 30°C .
👉 Note: We would not wear odem in chlorinated or salt water as it could affect the material and coating in the long term. Souls jewelry should generally be protected from moisture to preserve its quality.
Noch Fragen offen?
Unser odem Team ist gerne für dich da:
Aufgrund der hohen Nachfrage kann es aktuell zu einer leichten Verzögerung kommen.